Client Charter of Department of Higher Education

• 1.

  Opening UPUOnline applications for SPM and STPM/Equivalent graduates within 30 working days.

• 2.

  Ensuring that at least 80% of feedback received through the UPU Feedback System is resolved within five (5) working days.

• 3.

  Ensuring at least 80% customer satisfaction level with the promotional activities and exhibitions conducted related to UPUOnline.

• 4.

  Completing a new Investigation Paper (IP) that has been opened and submitted to the Deputy Public Prosecutor (TPR) within 90 working days.

• 5.

  Provide initial feedback within 48 working hours and early progress feedback within 15 working days regarding complaint management from the date the complaint is received.

• 6.

  Prepare a directive memo for the allocation of funds for the implementation of programs at Public Universities to the Management Services Division (BKP) within seven (7) working days after program approval is obtained from the Director-General of Higher Education. (KPPT).

• 7.

  Prepare the program implementation approval letter to the selected universities within seven (7) working days after obtaining the chairman's endorsement through the Program Approval Committee Meeting Minutes or an equivalent committee.

• 8.

  Issuing approvals to Private Higher Education Institutions (PHEIs) as follows: 

  1. The Letter of Approval for the Establishment of IPTS will be issued within 45 working days after all complete documents are received.
  2. Certificate of IPTS Registration Approval within 30 working days after all complete documents are received. (including approval from 3 agencies)
  3. Letter of Approval to Conduct New/Additional Study Programs within 30 working days after receiving MQA's recommendation.
  4. Teaching Permit Certificate within 5 working days after all documents are complete.
  5. Support Letter for the Application of Employment Pass for Foreign Teaching Staff within 5 working days after all documents are complete.

   

• 9.

  Application for the Fundamental Research Grant Scheme (FRGS) period from the date of approval by the KPT Research Fund Steering Committee until the decision is communicated to the institution.

• 10.

  Processing and evaluating the Application for New Academic Program Offer from Public Universities that has been fully processed for endorsement in the Higher Education Committee Meeting within 45 working days.

• 11.

  Issuing a decision letter to students applying to continue their studies in Egypt and Jordan.

• 12.

  Issuing a Support Letter for Appeals Regarding Visa and Student Pass Extensions for International Students to Higher Education Institutions.

CLIENT CHARTER ACHIEVEMENT